1-Order Processing Time
Orders are processed within 1-2 days for same-city deliveries and up to a week for other cities after your order confirmation. You will receive a confirmation email once your order has been processed and shipped.

2-Shipping Details
We offer reliable domestic shipping across Pakistan. Delivery times vary depending on your location.

3-Order Tracking
Once your order is shipped, a tracking number will be shared with you via email. Please allow up to 24 hours for tracking updates to appear in the system.

4-Address Errors
Ensure your shipping address is correct at checkout. XCulture is not responsible for delivery failures caused by inaccurate addresses. If you need to update your address, contact us immediately at:

WhatsApp: +92 335 666 2858
Email: xculture1.0@gmail.com
We’ll do our best to assist, but changes cannot be guaranteed once the order is processed.

5-Shipping Delays
Unexpected delays may occur due to factors like weather or logistics issues. XCulture is not responsible for delays caused by third-party carriers.

6-Returns & Exchanges
Our return and exchange window is 7 days. Items must be sent back in original condition without damage. For full details, refer to our Returns & Exchange Policy.