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Our return/exchange window is 7 days. To be eligible, you must send the package back to us within this timeframe. The 7-day window starts from the moment your order is delivered. Requests made outside of this window will not be accepted.
Eligibility Conditions
Items must be returned in their original condition, free from any harm or damage. Returns and exchanges will only be processed after the items have been received and inspected by our team
How to Start
You can initiate your return or exchange process by contacting us through WhatsApp at +923356662858 or by email at xculture1.0@gmail.com. Our team will assist you with the next steps.
Return Shipping
Customers must cover the return shipping costs for all returns or exchanges.
Refunds Policy
Once the returned item passes inspection, your refund will be processed and credited to your specified bank account. Please note, it may take a few business days for the refund to reflect, depending on your bank.
Exchange Policy
For exchanges, contact us within the 7-day window. Once we receive and inspect the item, we’ll send out your replacement promptly.
If you have any further questions, feel free to reach out to us!
